Testimonials and Awards
As a member of the nationally recognized service organization Nexstar, we have been provide with customer service training that has given us a “wing” up on the competition. Nexstar, a business-development and best practices organization for independent home service plumbing, heating and air conditioning professionals, offered Maeser a better way to guarantee customer satisfaction. Our training through Nexstar means you are getting the best service around!
During our tenure with Nexstar, Maeser has been recognized on several occasions as scoring in the top 10 overall in customer satisfaction. We take our commitment to quality and service seriously.
Testimonials:
"This may be one of the most overdue letters ever written, but we decided better late than never. When my physical condition deteriorated so rapidly in the early part of this year that I could no longer continue my lifelong career, it suddenly became necessary to once again depend on my family. As a gift my father provided the funds for my sister to make her home handicapped accessible for me.
Your company provided Chad and Steve to install a walk-in shower with safety rails in our main bathroom. First, the fact that you responded so quickly was a true blessing. Chad and Steve were just wonderful. They removed the 60 year old tub and leaky fixtures. They were efficient, pleasant, and cleaned up well when finished. They had to rush order the lip of the shower and brought it as quickly as possible. AND they were personally clean and smelled good too!!
They went over and beyond the call of duty – making a new door facing and hanging a new door to make the bathroom entrance easily accessible. Despite problems arising along the way, Chad and Steve persevered and plowed ahead.
By mid-April, I was a resident of Louisville and enjoying a comfortable and enjoyable shower which I could use with ease and safety every day. Great water pressure, too. The shower was a major bright spot in a sad transition time in my life.
As a homeowner, I would recommend your company and especially Chad and Steve to anyone needing installation or service in their bathrooms. As owner of a small business myself (Closets by Design), I highly applaud and appreciate the professionalism of your employees. Thank you.
- Beth S. and Anniesse W., Loyal Maeser customer.
“Just wanted you to know how VERY much we appreciate Mark and his help with our mess. We found a broken pipe in our wall coming in from the outside and could not get the water off. We had a flood and he was here in 30 minutes and got everything including the sump pump straightened out in record time. He was back today to finish up and he was just so NICE! Thank you all so much and we will NEVER use anyone else but Maeser Plumbing!”
- Pam R., Loyal Maeser customer.
“Even though I insisted our carpet was due for a cleaning anyway, the technicians insisted on putting on on their disposable shoe covers. I was so pleased with their level of service, a clear explanation of the problem and competitive pricing. From start to finish, Maeser made my plumbing problem a pleasant experience.”
- Sarah P., Loyal Maeser customer.
“We realized that our heat pump was broken on one of the coldest days on record in Louisville. Maeser came out immediately and repaired our unit at a reasonable cost. The technician was everything Maeser claimed he would be! Despite what must have been a busy time for the company, he finished the repair with a smile on his face. We have Maeser come service our HVAC system every fall and spring to make sure we’re never in that situation again!”
- Brandon H., Loyal Maeser customer.
“Our air conditioner went caput during an intense summer storm. Maeser came out immediately and helped walk me through the problem and offer immediate and cost effective solutions. It was reassuring to know I could call a trusted area repair service and have a courteous and knowledgeable technician fix our cooling system that day. I would absolutely use Maeser again.”
- Erica N., Loyal Maeser customer
Get Just Ducky Service today, call us at 502-266-6545
or click here to schedule online.
